1. Agreement to These Terms
By creating an account on PlannedBy or using our platform in any way, you agree to these Terms of Service and our Privacy Policy. If you don't agree, please don't use PlannedBy.
When we say "we", "us", or "PlannedBy", we mean BAV STUDIOS PTY LTD. When we say "you", we mean anyone who uses the platform -- whether you're a couple planning your wedding, a professional wedding planner, or a vendor.
2. What PlannedBy Is
PlannedBy is a web-based wedding day coordination platform. It helps couples, wedding planners, and vendors stay organised and in sync on the details that matter -- timelines, vendor assignments, contact info, and day-of logistics.
Key features include:
- Wedding runsheet creation and management.
- Vendor portals with role-based access.
- Collaboration between couples, planners, and vendors.
- Access code-based sharing for secure coordination.
PlannedBy is a planning and coordination tool. We do not provide wedding planning advice, recommend vendors, or promise any wedding day outcomes.
3. Account Types
3.1 DIY Couples
Couples who are managing their own wedding coordination. You create a wedding, build your runsheet, and invite vendors directly.
3.2 Wedding Planners
Professional wedding planners and coordinators who manage multiple weddings. Planner accounts include tools for managing a portfolio of clients and their associated vendors.
3.3 Vendors
Wedding vendors (photographers, florists, DJs, etc.) who are invited to access a wedding's runsheet by a couple or planner through an access code. Vendors see only the information relevant to their role.
4. Pricing and Payment
4.1 DIY Couple Plans
- Free plan: $0. Access to the run sheet, up to 3 vendor connections, venue details, wedding party and the table editor.
- Core plan: $59 AUD (or the equivalent in your local currency, as shown at checkout), paid once for the wedding. Adds the guest list and RSVPs, unlimited vendors and suppliers, a seating plan (one scenario) and CSV import and export.
- Plus plan: $89 AUD (or the equivalent in your local currency, as shown at checkout), paid once for the wedding. Everything in Core, plus unlimited seating scenarios, print PDFs, and the Website and RSVP builder as it is released.
- Couple plans are one-time payments, never subscriptions. If you buy Core and later move to Plus, you pay only the difference between the two.
4.2 Planner Plans
Planner subscriptions range from $29 to $229 AUD per month, or $19 to $189 AUD per month billed annually, depending on the plan tier selected. Prices may be shown and charged in your local currency, with the amount displayed at checkout. Planner pricing details are available on our website.
- Planner subscriptions are billed monthly or annually, depending on the billing option you choose.
- Subscriptions auto-renew each billing cycle unless you cancel before the next renewal date.
- You can cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period -- you'll retain access until then.
4.3 Payment Processing
All payments are processed securely through Stripe. By making a payment, you also agree to Stripe's terms of service. We do not store your full payment card details.
4.4 Cancellations and Payments
- Cancelling a subscription: you can cancel a planner subscription at any time through your account settings. Cancellation stops future charges; you keep access until the end of the current billing period.
- Payments already made are final. We do not return payment for the current or past billing periods, or for unused time on a plan. Nothing in this section limits any rights or remedies you have under applicable law, including the Australian Consumer Law.
4.5 Price Changes
We may change our pricing from time to time. If you're on an active paid plan, we'll give you at least 30 days' notice before any price increase takes effect on your account.
5. Your Responsibilities
When using PlannedBy, you agree to:
- Provide accurate information. The wedding details, vendor contacts, and timeline information you enter should be accurate and up to date. PlannedBy relies on the data you provide -- garbage in, garbage out.
- Keep your account secure. You're responsible for your password and for any activity that happens under your account.
- Use access codes responsibly. Access codes are meant for sharing with specific vendors and collaborators. Do not post access codes publicly (on social media, forums, etc.). If an access code is compromised, you should regenerate it immediately.
- Respect other users. Don't use the platform to harass, spam, or deceive other users.
- Follow the law. Don't use PlannedBy for any unlawful purpose.
You must not:
- Attempt to gain unauthorised access to other users' accounts or data.
- Reverse-engineer, decompile, or attempt to extract the source code of PlannedBy.
- Use automated tools (bots, scrapers) to access the platform without our written permission.
- Resell or redistribute access to PlannedBy without our authorisation.
6. Data Ownership and Licence
6.1 Your Data
You own your wedding data. Everything you put into PlannedBy -- your timelines, vendor details, notes, and wedding information -- belongs to you.
6.2 Licence to Us
By using PlannedBy, you grant us a limited, non-exclusive, worldwide licence to store, process, display, and transmit your data solely for the purpose of providing and improving the PlannedBy service. This licence exists only so we can operate the platform for you. We won't use your data for anything else.
6.3 Licence to You
We grant you a limited, non-exclusive, revocable licence to access and use PlannedBy in accordance with these terms, for the duration of your account.
6.4 Our Intellectual Property
PlannedBy, including its design, code, features, branding, and documentation, is owned by BAV STUDIOS PTY LTD. These terms don't transfer any ownership of PlannedBy or our intellectual property to you.
7. Availability and Changes to the Service
We aim to keep PlannedBy available and reliable, but we can't promise 100% uptime. Things break sometimes -- servers go down, deployments happen, and maintenance is necessary.
We may also:
- Update, modify, or discontinue features at any time.
- Perform scheduled or unscheduled maintenance.
- Temporarily or permanently shut down the service with reasonable notice.
We'll do our best to give advance notice of any significant changes or downtime, especially around peak wedding season. If we discontinue the service entirely, we'll give you at least 30 days to export your data.
8. Limitation of Liability
This is the important part. Please read it carefully.
PlannedBy is a coordination tool, not a promise of a perfect wedding day. We help you organise information and share it with the right people. We are not responsible for:
- Vendors who don't show up, arrive late, or underperform.
- Miscommunication between you and your vendors outside the platform.
- Decisions you make based on information in PlannedBy.
- Any outcomes on your wedding day, whether or not you used PlannedBy to plan it.
- Data loss caused by factors beyond our reasonable control.
To the maximum extent permitted by law:
- PlannedBy is provided "as is" and "as available" without warranties of any kind, express or implied.
- We are not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill.
- Our total liability to you for any claim arising from or related to your use of PlannedBy is limited to the amount you paid us in the 12 months prior to the claim, or $100 AUD, whichever is greater.
Nothing in these terms excludes or limits liability that cannot be excluded or limited under Australian Consumer Law. If you're an Australian consumer, you have statutory rights and remedies under the Australian Consumer Law that these terms do not override.
9. Indemnification
You agree to indemnify and hold harmless BAV STUDIOS PTY LTD, its directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from:
- Your use of PlannedBy.
- Your violation of these terms.
- Your violation of any third party's rights.
10. Termination
10.1 By You
You can delete your account at any time by contacting us at hello@plannedby.com or through your account settings. When you delete your account:
- Your wedding data will be permanently deleted within 30 days.
- If you're on a paid plan, payments already made are final and any remaining period is forfeited (see Section 4.4).
10.2 By Us
We may suspend or terminate your account if:
- You violate these terms.
- You use PlannedBy in a way that could harm other users or the platform.
- We're required to do so by law.
- Your account has been inactive for more than 24 months.
Where possible, we'll give you notice and a chance to fix the issue before termination. In cases of serious abuse, we may act immediately.
11. Dispute Resolution
We hope it never comes to this, but if there's a dispute:
- Talk to us first. Email hello@plannedby.com and give us a chance to resolve things directly. Most issues can be sorted out with a conversation.
- Mediation. If we can't resolve it informally within 30 days, either party may refer the dispute to mediation administered by the Australian Disputes Centre (ADC) in Melbourne.
- Court. If mediation doesn't work, the dispute may be brought before the courts of Victoria, Australia.
12. Governing Law
These terms are governed by the laws of the State of Victoria, Australia. You agree to submit to the non-exclusive jurisdiction of the courts of Victoria for any disputes arising under these terms.
13. General
- Entire agreement. These terms, together with our Privacy Policy, constitute the entire agreement between you and BAV STUDIOS PTY LTD regarding PlannedBy.
- Severability. If any part of these terms is found to be unenforceable, the rest remains in full effect.
- No waiver. If we don't enforce a right or provision in these terms, that doesn't mean we've waived it.
- Assignment. We may assign our rights and obligations under these terms to another entity (for example, in a business acquisition). You may not assign your rights without our written consent.
- Notices. We'll send notices to the email address associated with your account. You can send notices to hello@plannedby.com.
14. Changes to These Terms
We may update these terms from time to time. When we do, we'll update the "Last updated" date at the top of this page. If we make significant changes, we'll notify you by email or through a notice on the platform at least two weeks before the changes take effect.
Your continued use of PlannedBy after changes take effect means you accept the updated terms.